Help

 

Financial

 

Gaming

 

Security

 

Technical

How do I update my details or change my password?

When you are logged in you can update your details by clicking the Edit Account button, alternatively you can contact us quoting your username and / or email address at support@casino-response.com or by freephone on 0800 376 2814 (from UK) or +350 20078277 (from Overseas). One of our highly experienced operators will be delighted to assist you.

I've forgotten my username. What do I do?

Contact us quoting your username and / or email address at support@casino-response.com or call us on 0800 376 2814 (from UK) or +350 20078277 (from Overseas). One of our highly experienced operators will be delighted to assist you.

I've forgotten my password. What do I do?

Click the Forgot Password link or alternatively, contact our Customer Services team who will be happy to provide you with a new password. Call us on 0800 376 2814 or email support@casino-response.com.

How do I get started?

We offer the most user friendly registration system available on the Internet. Click on the Getting Started button, at the top of this screen for clear step by step instructions.

You will get free points to sample our games but to win real prizes you will need to make a deposit and play with real cash.

Why choose our site?

The security of your personal details and confidentiality is our utmost priority. To ensure safe and reliable transactions at all times, we use the latest encryption software. We believe that our customers are our biggest asset and, for this reason, we make huge efforts to establish an honest and trustworthy relationship with all our clients.

With regards to fair gaming, all results on our games are randomly generated and cannot be predetermined. In addition to this, our games are audited on a regular basis.

How can I change my debit / credit card details?

To change your payment type or amend your registered card details, you will be required to be logged in and have £1.00 or less in your account. Go to Edit Account and click on Edit User Details button in the Card Details section and follow the simple instructions to change your details.
 

What is the minimum and maximum I can deposit?

There are minimum and maximum limits on the amounts that you can deposit in your account, these are as follows: each separate deposit must be at least £10 and no greater than £1,000. You are not permitted to make more than 10 deposits by any one deposit method in any one 24 hour period.

How do I withdraw funds from my account?

Withdrawing funds from your account has never been easier. Click on the Withdraw button from the lobby while you are logged in and follow the simple instructions.

The following withdrawal request conditions apply in every case:

Minimum withdrawal is £10, except in the case of final withdrawal to close an account. Withdrawal requests are limited to one per day up to £2,500. Any withdrawal request in excess of £100 may require proof of identity.

Withdrawal requests to a credit or debit card can only be made to the card registered to your account and with which you have deposited funds.

How do I deposit funds into my account?

Depositing funds into your account has never been easier. Click on the Deposits Funds button from the lobby while you are logged in and follow the simple instructions.

What type of card do you recommend?

We recommend the use of debit cards wherever possible, as it ensures immediate transactions to and from your bank account.

What methods of payment do you accept?

You can deposit funds into your account using Switch, Solo or Visa Delta debit cards. Alternatively, you may use a Visa or Master Card Credit Card, NETeller, moneybookers, Ukash or paysafecard.

Using NETELLER
NETELLER is a convenient, fast and safe way to transfer money online. You can use NETELLER for transfers both to and from a large number of merchants. There is no fee for transfers to and from your Bingo account. NETELLER offers several withdrawal methods including withdrawal by Credit Card, Electronic Funds Transfer, Cheque and Fed Ex Cheque.

If you do not have a NETELLER account, please go to www.NETELLER.com to apply. If you have any questions about opening a NETELLER account, please consult the NETELLER website.

Using Moneybookers
Moneybookers is a quick, easy and safe way to conduct online monetary transfers. Your Moneybookers account is an online wallet.

There is no fee to transfer funds to and from your Bingo account using Moneybookers. Your Bingo account will be credited instantly when you transfer funds from your Moneybookers account. Moneybookers offers a wide range of deposit options. These include deposits by credit/debit card and electronic fund transfer (EFT). Please note that when you use a credit or debit card to deposit funds into your Moneybookers account, the transactions will be billed as "Moneybookers" or "Ebookers" on your credit/debit card statement. If you do not have a Moneybookers account, please go to www.Moneybookers.com to apply. If you have any questions about opening a Moneybookers account, please consult these guidelines. Customers will not be charged for any costs that may incur transferring funds between their Moneybookers and their Bingo accounts.

Using paysafecard
Using paysafecard is every bit as simple as cash. You don't need a bank account or a credit card:

That's because paysafecard is a prepaid card that lets you pay on the internet.

Pay cash for a paysafecard voucher in your local shop, where you see the PayPoint signs. paysafecards are available in £10, £25, £50 or £75 values.

Click here to find an outlet near you.

Use your paysafecard to pay online. Each paysafecard has a 16-digit PIN code. Simply enter this code when prompted, and that?s it, you?ve paid!

Using Ukash
Ukash enables easy, safe and private online payments for everyone. Ukash is delivered as a ready-to-spend PIN code which can be used to pay directly and instantly. Spending Ukash is just like spending cash - safe, quick and easy. Moreover, you can use Ukash without needing to share your financial or personal details online. Find out more at www.ukash.com/what Find out where to get Ukash at www.ukash.com.

What happens if I am disconnected during a game?

Disconnection from the internet is usually out of our control. Don't worry if you have already pressed the 'Play' button as your latest game will automatically be recorded in our system. Should you become disconnected before you have confirmed your final wager, you'll be prompted to complete the unfinished game when you next log in.

How do I know your games are fair?

We, as a company, realise that one of the most important factors in this industry is our customers' perception of the fairness of our products and, in particular, their faith in our integrity. To ensure this fairness, all of our games are audited on a regular basis.

How do I upgrade to play for cash?

We offer the most user friendly registration system available on the Internet. Simply click on the Play for Cash tab in the lobby. Fill in the forms that appear and click on 'Submit'.

How do I 'Play for Free'?

Instant Games! Instant Play! Instant Win! If you want the biggest choice of games on the internet, you’ve come to the right place! With one click you can access our huge range of games for FREE! Remember, exciting new games are added every week, which you can play for real or free!

In order to ‘Play for Free’ you don’t need to fund your account with real money. Simply register and then choose the ‘Play for Free’ option. You’ll automatically receive 10,000 free play points. These play points do not have any value, nor can you transfer them or redeem them for real money.

How long can I 'Play for Free'?

Depending on the game selected the game window will either:
a) Show a free play balance of 10,000 points each time, so the game can be played an unlimited number of times or;
b) Points will be debited from a daily balance of 10,000, which will then be refreshed every 24 hours. However, if you run out the balance will not be refreshed until the end of the day.

How many accounts can I open with one card?

You will be able to open one account per card.

What is the Customer Protection Policy?

This site operates a customer protection policy that ensures the utmost security against online fraud. For full details of the policy, contact us at support@casino-response.com.

Withdrawal requests to a credit or debit card can only be made to the card registered to your account and with which you have deposited funds.

Why do you need my security code (CVV2)?

To ensure that we offer our customers maximum security at all times, we request the CVV2 number to make sure that any transactions made are as secure as possible.

Will all my details be secure when I register?

You can rest assured that all details entered on this site will be secured by the latest encryption technology.

Why can't I access your site?

There could be several reasons why you may not be able to access our site. If you are encountering any difficulties, contact us at support@casino-response.com or call us on 0800 376 2814. One of our highly experienced operators will be delighted to assist you.

How can I ensure that the site is performing at optimum levels?

Firstly close all unwanted programs. You should also minimise any programs that you are actively using, such as a Word document that you might have open. You should ensure that you have your cookies enabled, for quicker navigation through our site.

Can the site be played on all computers?

The site can be played on most computer systems under five years old.

To play, just log in with your username and password. From there, you will be taken to the games lobby.

Why was I prompted to use Macromedia Flash?

Macromedia Flash allows you hassle-free access to the site. If your computer does not have a flash player installed already, you should not worry. This is why you have been prompted to download Macromedia Flash totally free.

 
 

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